Terms and Conditions of Sale
The Terms and Conditions set out below apply to all transactions on the OMM website. Please read through these carefully before placing your order. We may change these terms from time to time without notice to you. Changes will apply to any orders received after the Terms and Conditions change.
Description of Goods
We sell light weight clothing, light weight waterproof clothing, light weight rucksacks and light weight sleeping bags and accessories and are designed for Mountain Marathons and are suitable for use by runners. We also sell event entries and extras for our events.
The price you pay is the price displayed on this website at the time we receive your order, the prices are inclusive of UK VAT as appropriate. Errors and Omissions are excluded, i.e. we reserve the right not to send an item if we make a pricing error, in this event we will inform you of this as soon as we possibly can.
Purchase and Delivery
To purchase from us you must be over 18 years of age. We pride ourselves on our rapid order fulfilment capabilities, and seek to complete all order within 5 working days. Payment will be taken on dispatch of goods. Delays are occasionally inevitable due to circumstances beyond our control. If you have not received the goods within 28 days of expected delivery, then you will be notified by email or phone and given the opportunity to cancel the contract. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as we possibly can.
Orders above £25 are sold with postage and packing included. A small postage charge will be added to orders less than £25. Goods will usually be sent using a signed-for service by UPS, Parcelforce or Royal Mail.
Standard dispatch from ordering will be within 5 working days. 1st Class items may take 1-3 working days to be delivered, although the majority (75%) arrives next working day. Items sent by this method, and are not considered ‘lost’ until 14 working days after dispatch.
All deliveries are sent signed for; therefore, we are unable leave parcels in locations where a signature cannot be provided (e.g the garage). If you will not be in, please use an alternative address, to ensure that your goods can be signed for and delivered.
Payments are processed by Sage Pay. We will take all reasonable precautions to keep the transaction secure. We cannot be held liable for any losses caused by security problems outside our control. If we have reason to suspect that your details have been obtained fraudulently, we will endeavour to let you know as soon as we can.
Please note, your card will be charged before your order is dispatched. This secures your order on our system and allows our system to go through its fraud screening processes.
Faulty Goods / Incomplete on Arrival
When you buy goods from a business, in law you have a number of rights as a consumer. To facilitate this, we will need to obtain evidence that goods are faulty.
Contact details for faulty goods:
We may ask for you to email a photo of the fault, and/or ask for goods to be returned. We check returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage. Once we have verified the fault, we will issue either refund, replacement or offer a suitable alternative.
Non-fault Returns and Refunds
In addition to your legal rights, we also allow you to return goods if you simply change your mind within 14 days, so long as you ensure:
Returning items is at your own expense. We shall only refund what you paid for the item alone. It is your statutory duty to take reasonable care of the goods while in your care and while returning them.
Contact details for returned goods:
All goods are sold with warranty according to your statutory rights, which apply for the original purchaser only. Any claims on warranty require proof of purchase. Please contact [email protected] if you have any queries.
The Data Protection Act 1998 applies. You may write to the data controller at our place of business in order to query what data is held about you.
We take complaints very seriously. If you feel that we really have fallen short of your expectations, please mail us on [email protected] and we will listen to what you have to say and respond within 14 days.
OMM Ltd. contracts the supply of goods to local distributors.
European distributor company details. PLEASE NOTE THIS IS NOT THE RETURN ADDRESS. Ark Consultants UK Ltd. Limited, Lowbrook Barn, Lancaster, LA2 6AL. PLEASE NOTE THIS IS NOT THE RETURN ADDRESS. Tel: 0044 (0) 1524 822084. Email: [email protected]
Legal Dispute Resolution
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.